Effective date: [to be set when published]
Zetesia ("Zetesia," "we," "us") operates a discovery-first social commerce platform based in Kenya, connecting shoppers directly with premium makers and businesses ("sellers" or "stores"). This policy explains what personal data we collect, why, and what rights you have, whether you're browsing as a shopper, running a store, or both. It applies to the Zetesia website, app, and any other service that links to it.
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Zetesia ("Zetesia," "we," "us") operates a discovery-first social commerce platform based in Kenya, connecting shoppers directly with premium makers and businesses ("sellers" or "stores"). This policy explains what personal data we collect, why, and what rights you have, whether you're browsing as a shopper, running a store, or both.
It applies to the Zetesia website, app, and any other service that links to it. It does not apply to the purchase itself: once a shopper and a seller agree to buy and pay directly, that transaction and the data around it belong to the two of them, not Zetesia (see Section 5).
We do not collect payment card details for purchases between shoppers and sellers, since that payment happens directly between the two of you, off Zetesia's platform (see Section 5).
We use the information above to:
We do not sell your personal data to third parties.
We do not sell personal data, and we don't share it with advertisers beyond the aggregated, non-identifying analytics described in Section 6.
Zetesia's model is zero-commission: when you buy from a store on Zetesia, you pay the seller directly, off-platform. Zetesia does not process, store, or have visibility into that payment, so we don't hold your card details, bank information, or transaction history for purchases made this way. Any dispute about a purchase is between you and the seller.
The one payment Zetesia does process directly is a store's subscription fee for using the platform. That payment is handled by [payment processor to be named], who receive the information needed to process it (for example, card or mobile money details); Zetesia does not store full card numbers.
We currently use Google Analytics and Bing's traffic measurement tools to understand how people use Zetesia, for example, which pages are visited and how long people stay, in aggregate, not to identify you individually. These tools use cookies or similar technology.
As Zetesia's marketing grows, this may expand to include advertising and retargeting tools (such as Meta Pixel or Google Ads) to measure how well campaigns perform. If that changes, we'll update this section and, where required, ask for your consent.
You can control cookies through your browser settings; note that some parts of the platform may not work properly if you disable them.
We keep your account and profile data for as long as your account is active. Messages are kept for as long as needed to support the conversation and resolve any disputes or safety reports. Analytics data is retained in aggregated form for as long as it's useful for improving the platform.
If you delete your account, we'll delete or anonymize your personal data within a reasonable period [timeframe to be set, e.g. 30–90 days], except where we're required to keep it longer for legal, safety, or accounting reasons.
Under Kenya's Data Protection Act, 2019, you have the right to:
To exercise any of these rights, contact us using the details in Section 13.
Zetesia is intended for users aged 18 and older. We don't knowingly collect personal data from anyone under 18. If we learn that we've collected data from a minor, we'll take steps to delete it. If you believe a minor has provided us with personal data, please contact us.
We take reasonable technical and organizational steps to protect your data from unauthorized access, loss, or misuse, including access controls and encrypted connections. No system is completely secure, though, and we can't guarantee absolute security, especially for data you choose to share directly with another user, such as in a message.
Some of our service providers, such as cloud hosting and analytics providers, may process data outside Kenya. Where that happens, we take steps to ensure your data is protected to a standard consistent with Kenya's Data Protection Act, 2019.
We may update this policy as Zetesia grows, for example as we add new features, markets, or service providers. We'll post the updated version here with a new effective date, and where a change is significant, we'll make a reasonable effort to let you know directly.
If you have questions about this policy or want to exercise your data rights, contact us at:
If you're not satisfied with our response, you can lodge a complaint with Kenya's Office of the Data Protection Commissioner (ODPC).
This policy is a working draft prepared for Zetesia and has not yet been reviewed by a lawyer qualified in Kenyan data protection law. Do not treat it as final or publish it without that review.
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